Feeling confident about your Property Manager?
Negative gearing tax advantages, together with a desire for personal control over one's investment portfolio, has been a massive increase in the number of people choosing to invest in Residential properties. Beware - not all Property Management Divisions today protect your interests. Everyone will promise you but will they deliver? Your selection can lead to acquiring worries and insecurities. Do you feel you that you have selected the right Property Manager?, or have you even considered a professional management service? We treat your property as if it was our own.
What Makes Us Different?
You can be assured total peace of mind when selecting CityView Real Estate & Property Investments to professionally manage your property as everyone in the Company has a financial interest. You are dealing with the owners and every member of our staff has only one thing in mind. The Client. We are rewarded for the way we look after you - our efforts.
Proven systems that work:
We have a standard level of service for landlords and tenants. We use the latest software enabling us to email your statements, sms (short message service) you and tenants.
What are Landlords main concerns?
The tenant selection process; Communication; Trust; Honesty
CityView Real Estate & Property Investments use these basic standards to expand and develop systems to suit our clients.
Why choose us?
Here are a few good points on how we can help you to totally look after you and your property:
1. Is the Property Manager experienced? Do they attend regular industry training? 2. Has your tenant got a History?
Our stringent processing system ensures that we have the best possible tenant for you. We search databases which reduces the risk of selecting the wrong tenants.
1. Our systems work - we are actively online and have response time standards in our guarantee. 2. Are regular inspections done? We have a system designed so each Landlord can decide how many inspections a year are carried out. We as a standard service conduct two annually. 3.We never say NO. If it is humanly possible we will say YES.
Checklist
Choosing CityView Real Estate & Property Investments you can be assured that whether you want to take that overseas trip or that well deserved break you can have piece of mind without worrying about your property. Our Guarantee is WRITTEN , not just spoken words. - Guaranteed to develop a 'can do' philosophy with all clients and tenants. - Advertising in publications where your property is, not just locally. - Internet publications through domain.com.au - Guaranteed two inspections per year but our packages offer up to four per year. - Sales market appraisals on request. - Checking of tenants references on databases. (TRA) - Thorough ingoing and outgoing inspections. - Tribunal representation. - Knowledge and experience dealing with Discrimination Laws. - Easy to read monthly statements (available in 7 different formats. - Competitive Landlord protection insurance through Real Estate Institute. - All funds handed in accordance with the Act and an audited trust account. - Up to date knowledge of the Residential Tenancies Act. - Ongoing industry training. - All (Staff) Directors covered by professional indemnity insurance. - Financially secure family style company - End of financial year statement detailing income and expenditure. - To pay your accounts at no extra cost. - Arrear management (checking daily).
Our Guarantee
What a difference it makes when the risk is on the agent, not the landlord! We have a written guarantee that details what we promise to do. These are a guideline that we work to and beyond. They are what we call minimum standards . They are designed as a 'bench mark'. CUSTOMER SERVICE STANDARDS AND GUARANTEE TO LANDLORD CLIENTS
Appointments
- We guarantee to keep all appointments and arrive no later than the time specified in the appointment.
Communication
- The Division will be open to receive calls during the hours of 9a.m. - 6p.m. 5 days per week and on mobile outside these hours.
- We guarantee to respond to all communication within the following time frames:
- telephone messages: 4 hours
- e-mail: 24 hours
- facsimile transmissions: 24 hours
- mail: 48 hours.
- While your property is available to lease, we guarantee to:
- communicate with you no less than twice per week
- forward to you all copies of advertisements placed for your property.
Complaints
- We will deal with enquiries, concerns or complaints you may have about our service promptly and completely.
- If you feel that an issue is not properly resolved, you may make immediate contact with the General Manager of the Division who will use his best endeavors to resolve the issue.
- If the issue is then not resolved to your satisfaction, you may refer the matter to the Managing Director.
Documentation
- We guarantee to provide all documentation in plain English minimizing the use of confusing technical terms and industry jargon.
- All documentation to be presented to you will be checked for accuracy prior to being offered to you for signature.
Periodic Inspections
- We guarantee to inspect your property no less than twice per year and to forward to you a detailed report.
Personal Information
- We value the personal information you give us and will take all reasonable precautions to prevent unauthorized access to that information.
- We will not provide your personal information to any other organization for marketing purposes.
- We will, with your help, keep your personal information accurate, complete and up to date. We guarantee to correct any error that you bring to our attention.
Professional Standards
- We guarantee you the highest standards of honesty, integrity and professional practice by conducting all our business dealings with you in an ethical manner.
Rent Arrears
- We guarantee to follow up all rent payments in accordance with:
- our advertised 5/10/15 day arrears process
- the requirements of the relevant legislation.
Rent Monies
- We guarantee to bank all monies received by us into your nominated bank account, or to post you a cheque payment of all monies received,
within 2 working days of our monthly close off dates.
Repairs and Maintenance
- We guarantee to attend to all routine repair requests within 48 hours and all urgent repairs within 4 hours. An "urgent repair" is any repair defined in Clause 16 of the Residential Tenancy Agreement.
- We make it economical for you to deal with us by guaranteeing that we will take all reasonable steps to obtain the best pricing option for repairs and maintenance.
Tenant Selection
- We guarantee to verify all information provided to us by prospective tenants and to carry out a search on Tenant Reference Australia (TRA).
Guarantee
- Our commitment to quality service standards is reinforced by our pledge to manage your property at a fee equal to 1 month's management fees if you believe we have failed to meet any of these standards.
Our Customer Service Guarantee does not apply in the following circumstances
- where we are requested to carry out non-standard duties
- where matters are outside our control e.g. A natural disaster or accident. | 
